Fair Play
Fair Play Commitment
Spinz operates in full compliance with applicable gaming laws and maintains a policy framework dedicated to fair play, player protection, and transparent governance of all activity on the platform.
Regulatory Compliance and Licensing
Spinz is licensed and regulated by a competent gaming authority. The license governs the conduct of all games, bets, and related services. Spinz adheres to the authority’s rules on player verification, funds protection, and anti-fraud controls, and undergoes periodic audits by independent third-party testers to verify integrity and compliance.
Game Fairness and Randomness
All games on Spinz rely on certified random number generators. RNG outputs are generated in a tamper-evident environment, with internal logs and external audit trails that ensure outcomes are unpredictable and statistically verifiable. Independent audits assess the fairness of game logic, and the results are available to the regulator and, where appropriate, disclosed to players in the game rules.
Transparency of Odds and Payouts
Spinz provides clear game rules that describe how outcomes are determined and the expected return to player (RTP) where applicable. Payout percentages, volatility information, and wagering requirements for promotions are disclosed in each game’s help section or within the promotion terms. Spinz does not manipulate odds to disadvantage players in any jurisdiction where the product is offered.
Responsible Gaming and Player Protection
Spinz promotes responsible gaming through enforced age checks and voluntary self-regulation tools. Players aged 18 or older may participate. We provide configurable limits and protective features to help manage risk:
- Deposit limits: daily 10–5,000 units; weekly 50–25,000 units; monthly 200–100,000 units.
- Wagering and loss limits: configurable to control exposure per day or per session.
- Session duration reminders: prompts after a defined continuous play period.
- Cooling-off periods: 24 hours up to 30 days.
- Self-exclusion: 1 month to 5 years, with a defined reactivation process on expiry.
Account Security and Data Privacy
Spinz employs industry-standard security measures to protect user data, including transport-layer encryption and secure storage. We implement identity verification (KYC) procedures as required by law, restrict access to personal data to authorized personnel, and retain data in accordance with applicable retention schedules. A comprehensive privacy policy governs data collection, usage, and sharing.
Dispute Resolution and Complaints
We maintain a formal complaints policy. Players may submit complaints through the in-account support center or designated contact form. We acknowledge receipt within a defined timeframe and provide a substantive response within seven to fourteen days. If a player remains dissatisfied, they may escalate to an independent Alternative Dispute Resolution (ADR) provider in accordance with applicable law, and the outcome of such procedures is binding or consultative as permitted by the jurisdiction.
Fraud Prevention and Anti-Collusion
Spinz monitors gameplay for suspicious activity and enforces anti-cheating measures. We conduct verified identity checks (KYC) and implement device fingerprinting and IP analysis to detect and deter multi-accounting, bot usage, and collusion. Any detected activity is investigated and may result in sanctions including account suspension or closure, and funds recovery where appropriate.
Policy Updates and Notices
Spinz reserves the right to amend this Fair Play Policy. Material changes will be communicated to players via in-account notices and, where required by law, regulatory filings. Continued use of the platform after such notices constitutes acceptance of the updated policy.
Effective Date
This Fair Play Policy is effective as of the date of publication and governs all activities conducted on Spinz unless superseded by subsequent updates.